From: Adam C. Greenfield (Senior Product Manager)

Every year around this time I find myself reflecting on what has going on this year and I wanted to share some of my thoughts. As always, technology has continued to evolve rapidly in some very exciting ways. Very importantly to me, I see so many people using this technology to solve business problems in ways we couldn’t have imagined 12 months ago.

While the term “cloud” has been diluted to include everything from scalable infrastructure services to on-line photo editing many businesses took steps to leverage these technologies to provide value to their organizations and end users. Every day businesses find the balance between delivering on their core values and using innovative technology and services to do so more efficiently than ever before.

One of our big focuses for this year has been delivering highly resilient services to keep our customers businesses running smoothly. Availability continues to be a top focus and many of our behind the scenes efforts (in both process and technology) have kept that in the front of our minds. This year brought our Critical Availability Service to the forefront offering expertise, best practices, and advice to customers looking to protect their systems as well as a world class Service Level Agreement protecting your application end to end.

This year we started down another related path as well. We invested heavily in providing new recovery services that extended application availability improvements beyond single facilities. We’ve worked in close co-operation with our key technology partners to build a menu of services to provide application redundancy between physical locations. Today it is easier than ever for a Hosting.com customer to have their application protected and running in two of our facilities thousands of miles apart.

Another exciting addition to our services is that we have several new offerings targeted at protecting workload from outside production sites to our facilities. New technology has made it possible to maintain levels of protection that had previously only been realistic for the very largest organizations.

As I look to the next year, we are looking at making substantial investments in our existing platforms. Refining, improving, and responding to the feedback we get from our customers to make our services even better. I’ll close by saying thank you to our customers; we appreciate the trust you place in us to keep your critical applications running every day. We also appreciate the feedback you provide and look forward to a very exciting 2012!